Kelsey obviously has lots of experience. She seemed to intuitively know my mental state, what type of person I am, and how to get me to open up. She talked with me, showed her concern, and related to me. What she did for me was just as helpful as any doctor or IV. And so rare in real life let alone in a hospital. It is vitally important to reward this kind of behavior. I make it a point in my life to recognize people who are actively making the world a better place by way of example. It is my belief that it is by living the way we want to be treated is the most effective way to change the world. Kelsey is one of the few who is doing this in her life and job.