Ms. El Dajani was recognized due to a touching letter that arrived to patient relations appreciating the outstanding care that Kholoud provided to a young long-term patient in the Surgical Intensive Care Unit recently. The patient’s family described how Kholoud took care of the patient as if the patient was Kholoud’s own family and she extended her support to the distraught parents. The parents mentioned that they were always reassured when Kholoud was their assigned nurse and that she went above and beyond to make sure that the patient's needs were consistently met.