Kimmie was working charge nurse when an incident occurred with a patient. The patient was verbally and physically aggressive towards staff. Kimmie de-escalated this situation with the patient. She provided support and resources to her team members. She also met with the patient to try to understand the underlying issue and created a plan of care going forward. This plan kept team members safe and also assured the patient received care. She was versatile and an advocate for both parties. This truly outlines just one of the many qualities Kimmie brings to the West 7.