I am writing to express my deepest appreciation for one of your nurses, Ms. Kirstie Burnett, at Meritus Medical Center in Hagerstown, MD. During my sister's recent care for Congestive Heart Failure, Kirstie's dedication, attentiveness, and compassion made an extraordinary difference to our entire family.

From the very beginning, Kirstie demonstrated thorough, detail-oriented care. She took the time to explain medications, procedures, and next steps in a way that was both clear and reassuring. She consistently checked on my sister's comfort, monitored her symptoms closely, and communicated proactively with the rest of the care team. Today, we felt that she was seen as a whole person, not just a diagnosis.

What stood out even more was Kirstie's warmth and genuine concern. She listened to our questions without rushing, treated my sister with dignity on her hardest days, and offered words of encouragement at moments when we needed them most. Her professionalism never wavered, even during stressful situations, and her calm, steady presence gave our family real peace of mind.

Throughout my career and life experiences, spanning 17 states and 40 countries, I have never encountered a nurse as caring, consistent, and passionate as Kirstie. She represents the very best of the nursing profession and is a powerful reflection of the culture and standards at Meritus Medical Center under your leadership.

I wanted to make sure that her exceptional work did not go unrecognized. My sister is all too familiar with hospitalizations, and there have been times when I truly needed help for her and just could not find it. Please extend my heartfelt thanks and appreciation to Kirstie on behalf of my sister and our entire family. We are profoundly grateful for the impact she has had on this difficult chapter of our lives.