Klara was nominated by the mother of a patient and this is what she says about Klara:

Our daughter has a particularly difficult to treat form of epilepsy. Through the past five years, we have had many emergencies and time-sensitive situations with our daughter's seizures and have needed much help communicating with the doctors. Klara Higgins is always available, extremely prompt in returning calls, articulate, and patient in explaining the doctor's wishes. She is kind and compassionate - I could go on.

Klara has been a large participant in the overall health of our entire family and we will be forever grateful. Please let her know how much she is appreciated.