April 2019
Kristi
Souvinette
,
LPN
Neuroscience Progressive Unit - NPU
Ochsner Medical Center - New Orleans
New Orleans
,
LA
United States
Coming into Ochsner and not knowing how long I would be here; I brought some sentimental things from home to help me feel more comfortable and at ease. One thing I brought was my baby blanket. This blanket was made for me by my mom and has been with me through everything. I am now 28 years old, so one can imagine how important this blanket is to me.
One day when I was in the restroom, Kristi was doing a routine checkup on me. She was going to give me new bedsheets but was unaware of me having my baby blanket and gathered all the sheets up at once. A couple of hours later, I noticed my blanket was gone and quickly realized it must have been taken with the sheets. I immediately told Kristi about my blanket being gone and she didn't waste any time springing into action to help me recover it. She first went to check the piles of dirty laundry and discovered it already had been picked up by the cleaning crew. Knowing this laundry is already en route to the cleaning facility in Florida, Kristi still didn't stop. She proceeded to contact the cleaning facility herself. After speaking with the manager there, she told them that my blanket would be arriving mixed up with the other laundry and asked them politely to please keep an eye out for it. Kristi gave them her direct number and email address and followed up with them daily. I could not believe it when she came in 5 days later and said, "They found it! And they are sending it back to Ochsner!" Still not knowing when I would be discharged, Kristi ensured me that she would get it to me either by mail or while still in the hospital.
My words can hardly express how grateful I am for all the time and effort Kristi put into staying on top of tracking my blanket. Truly, it means so much. Many people would have just seen an old blanket, nothing fancy or expensive. Kristi knew how important that blanket was to me and how much it meant to have it here with me- it was my comfort. Kristi went above and beyond to get my blanket back to me. She never gave up, and I appreciate everything she has done for me. Her care and dedication to me during my stay here will forever be remembered. Thank you, Kristi!
One day when I was in the restroom, Kristi was doing a routine checkup on me. She was going to give me new bedsheets but was unaware of me having my baby blanket and gathered all the sheets up at once. A couple of hours later, I noticed my blanket was gone and quickly realized it must have been taken with the sheets. I immediately told Kristi about my blanket being gone and she didn't waste any time springing into action to help me recover it. She first went to check the piles of dirty laundry and discovered it already had been picked up by the cleaning crew. Knowing this laundry is already en route to the cleaning facility in Florida, Kristi still didn't stop. She proceeded to contact the cleaning facility herself. After speaking with the manager there, she told them that my blanket would be arriving mixed up with the other laundry and asked them politely to please keep an eye out for it. Kristi gave them her direct number and email address and followed up with them daily. I could not believe it when she came in 5 days later and said, "They found it! And they are sending it back to Ochsner!" Still not knowing when I would be discharged, Kristi ensured me that she would get it to me either by mail or while still in the hospital.
My words can hardly express how grateful I am for all the time and effort Kristi put into staying on top of tracking my blanket. Truly, it means so much. Many people would have just seen an old blanket, nothing fancy or expensive. Kristi knew how important that blanket was to me and how much it meant to have it here with me- it was my comfort. Kristi went above and beyond to get my blanket back to me. She never gave up, and I appreciate everything she has done for me. Her care and dedication to me during my stay here will forever be remembered. Thank you, Kristi!