I wanted to recognize Kristin Paulson for the DAISY Award. On a very busy Friday, she stepped in to work the floor to help her staff as her departments were short-staffed after multiple call-ins. Had she not been in the right place at the right time, a patient may not have had the outcomes they did. A 71-year-old lady was brought from the main hospital lobby to surgery waiting as she told them she was there for heart surgery. The volunteers grabbed Kristin to assist. She looked up all her information and couldn’t find her in the system. The lady seemed confused and distraught. She changed her story multiple times saying she had been traveling with her husband. She stated her husband’s son had come to get him from the motel they were staying in so he could bring her in for surgery earlier that morning. Kristin searched all of Covenant system for all the names the lady gave. No results were found.

Kristin said it didn’t sit right sending her back on the road so she talked the lady into staying for a hot meal and tried to find help to assist. She found R who teamed up with her to help her find her family and figure out what was going on. The house supervisor and security got involved. Kristin had mentioned that the patient had spoken about having a puppy in the car. Security verified there was in fact a 3.5-month-old puppy. Kristin and R were able to develop trust with this lady and were able to talk her into getting evaluated in the ER. When the family was finally tracked down, they stated she had been missing for the last week. She was up in Illinois with a friend and had been on the road for the past week by herself with her puppy. They were able to detain her for treatment and get the dog to Young Williams to be cared for until the family could come get the puppy. The lady was treated in the ER over the weekend and discharged to a behavioral health program the following Monday.