My Dad was admitted to the ER for pneumonia. He has dementia and had entered the memory care unit of a local nursing home within the week, and they had sent him out for behavioral issues. It turned out he was sick as well. Dad had a hospital stay at another location in the weeks before, and it had probably precipitated his need for more care…many things were wrong during that stay.

My mom and I were hesitant about this stay because of this and expressed our concerns to Kyle who took notes about meds, behavior issues, our concerns, and the situation including past problems we suspected caused Dad to have trouble. He was extremely reassuring and thorough. Kyle acted as if he wanted and appreciated our information and treated us like we were part of Dad’s care team. We felt very confident in him and were grateful for how helpful he was.

The next morning, I called in and was assured that things were getting figured out and that Dad had received good care. He even noted and told me how intelligent he is, which is so true but not always how a dementia patient is treated. I am positive that Kyle’s demeanor and attitude towards Dad defined his hospital experience this time. Kyle did an outstanding job with our family.