Kyra Hill, BSN, RN

Kyra was caring for a patient who was admitted to the hospital after a suicide attempt. This patient was very escalated and aggressive in the hallway after a conversation with his physician. The patient had a history of TBI and aggressive tendencies and was demanding to leave the hospital immediately. A code Orange had been called, and the team was preparing for the very real possibility that he would need to be restrained for everyone's safety.

Kyra very skillfully and compassionately calmed him down and got him back into his room. She continued working with him until he was much calmer and no longer a threat to himself or the staff. She was able to get him his PRN medication for anxiety to further help with his symptoms and support him through this episode. As the team was discussing next steps, she advocated for him multiple times, clarifying that he had been calm throughout the morning and she did not feel that restraining him would be necessary or helpful at this point in time. She showed exemplary compassion and therapeutic communication and was able to treat this patient with dignity and agency throughout the episode despite his escalated nature. She absolutely demonstrated the value of "putting people first" by building a relationship with him and engaging him with grace despite his aggressive demeanor. He was lucky to have her caring for him in this very vulnerable moment.