Laila can be depended upon to handle patients with acute medical changes. She has years of experience that have given her a "sixth sense" when it comes to patient care, and this is especially helpful in the overnight hours when she works, as there are fewer immediate resources. She is considered an expert clinician, charge nurse and clinical coach. She knows the pulse of the unit, supports colleagues, and resolves operational concerns at her level. She is highly reliable and well-liked by patients and families as she ensures that she meets their needs "on the spot" per most patient comments. Laila also is regarded as a resource on the unit as she has exemplary technical skills. She is an effective communicator and supports change initiatives that lead to positive outcomes and experience.