On one particular day during the busiest moment, which is shift change, one patient who has a TBI went off with erratic behavior and used a lot of profanity towards staff, making a statement that he will kill himself while hurting the staff and physician. Security has been called multiple times to calm him down.

I witnessed Lanette Campagne who was a charge nurse that day, able to talk him down. She took her time with a calm voice and demeanor despite everything the patient continued to yell at her, including threatening her and calling her names, she was able to reach out to him. Lanette was able to engage and establish that trust with him by talking about the patient’s best accomplishment in his life, his hobby, and his family. It was amazing to see how Lanette was able to develop that strong nurse-patient relationship. Lanette was able to connect by listening with empathy, and compassion. She was sensitive to his needs and his feelings by understanding his situation and perspective. Despite the busy shift and other crazy things that happened on the unit that day, Lanette proved that she is a great front-line leader as a charge nurse on the unit, an example as a patient advocate and that she reflects Loma Linda’s values by providing extraordinary compassionate care. Lanette should be recognized as an outstanding role model in our nursing community with The DAISY Award!