I would like to thank and commend Ms. LaShon Turner for her dedication and commitment to performance, customer service, and professionalism that she has continued to demonstrate throughout the years since she has been assigned as my Primary Care Nurse at IACH.
The long story short is that I am a retired 1SG diagnosed with Stage III Cancer. LaShon has been a godsend since the start of my treatments, not only to me but my family as well. She provided her support and ensured the necessary outpatient services were requested and submitted, referrals processed, and prescriptions were submitted and refilled. She also assisted with billings that were submitted erroneously or denied by TRICARE for payment. These were either taken care of, submitted, and or re-processed in a timely manner. LaShon made sure to follow up with me from the beginning of my treatments to the present date.
I witnessed it firsthand that LaShon's work ethics and overall responsibilities did not stop at the front desk. She has continually demonstrated and accepted her responsibilities without waiver during the entire time I have been assigned to her clinic. She personally called me a few months ago and informed me that I would be reassigned to another PA, DR, or clinic for my primary care, and I told her no. I wanted to stay in the clinic that she is assigned to. She has been the only continuity I have learned to trust and rely on. I want to thank LaShon for being part of the team that saved my life!