April 2011 Honoree
laura mccallum, RN
Written by a patient:
Demonstrates excellent professional knowledge and skills; along with outstanding interpersonal skills.
Addendum per Patient Care Manager of unit:
This was written by a patient so unhappy on a previous visit that Service Recovery was a challenge. He did not want to return to our hospital. Laura and other staff really won him over.
Demonstrates excellent professional knowledge and skills; along with outstanding interpersonal skills.
Addendum per Patient Care Manager of unit:
This was written by a patient so unhappy on a previous visit that Service Recovery was a challenge. He did not want to return to our hospital. Laura and other staff really won him over.
Thank you, Laura, for your exceptional compassion, advocacy, and dedication to your patients. You truly make a difference.
View More Honorees