I have had chronic health issues and numerous interactions with the medical system and providers. Laura made me feel safe, welcomed, informed, and cared for during my procedure with a professional and personal touch that was so appreciated. Laura was thorough, kind, and supported me with a sense of humor and a human touch that let me enter my procedure with confidence. I can’t tell you how this impacts my healing process and will help reshape my trust in our medical system, which has been fractured in the past. As a patient putting her whole trust in her medical team, Laura let me do this with ease. She mentioned moving closer to wrapping up her career, and I want her to be honored and celebrated for her commitment to excellent, patient-centered care. Thank you, Laura!