New mom, M, was “scared, disappointed and tired” when she found out that she would need an emergency C-section after spending 30 hours trying to deliver her baby. But the potentially stressful situation was instead positive and uplifting due to the skillful and compassionate care from Leslie Escalante, RN.
“I was so lucky to have Leslie on what was one of the scariest nights of my life,” said M, who praised Escalante’s calm manner while addressing any concerns she had and answering “question after question from me, my husband and my family.”
Escalante’s concern for her patient didn’t stop there. She made sure that M’s wishes after delivery were taken care of as well. “She earned my trust and never let me down.”
Leslie’s patient care perfectly illustrates how excellent nursing takes care of both the clinical and emotional needs of the patient. A personal connection from a nurse can make a huge and lasting impact on the lives of our patients and their families.