All of us are aware of our ICARE values. We are constantly trying to help veterans. The following examples illustrate actions by Lindsey going above and beyond to help veterans in dire need. Both instances may be considered lifesaving.

A Homeless veteran had gone for a plasma donation and was referred to the Charlotte HCC for very high blood sugar. Quite appropriately, he was sent to the local Emergency Department, but did not go, likely due to transportation. 6 weeks later the Veteran is on my schedule, as a new patient. RN Barrett was on the case immediately--she called the Veteran and the nearest urgent care center and advised him that he was walking around with a blood sugar well over 400 and needed to be seen immediately. After multiple calls, she was able to arrange transport for the Veteran to the urgent care, who was also aware of his symptoms because of this nurse. He was sent to the Emergency Department from the urgent care center for treatment. This Veteran received the treatment he needed because of Lindsey’s persistence.
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A Veteran with hypertension has not been seen in the clinic in 2 years, went to a local hospital and was diagnosed with a dissecting aneurysm of the aorta. He signed out of the hospital against medical advice. This RN attempted to call the Veteran several times, as well as reaching out to his family advising them to visit his house. After multiple conversations with the Veteran, as well as our own surgical team, Lindsey was able to convince the Veteran to go back to the hospital for treatment. The Veteran underwent vascular surgery to prevent a catastrophic bleed. This Veteran would not have survived without this nurse's persistence.

All of us treat Veterans with preventative care, immediate access to intensive care with the purpose of treating sickness and saving lives. At the time of this pandemic, it is remarkable to see two Veterans who were initially not receptive, receive the care they needed due to Lindsey's actions.