Lisa Kibler
March 2024
Lisa
Kibler
,
BAN, RN
Neurosciences
Gillette Children's
St. Paul
,
MN
United States
Her work exemplifies what patient—and family-centered care is meant to be.
I have the pleasure of working alongside Lisa Kibler as part of her interdisciplinary team. My role is CCLS (Certified Child Life Specialist), and I work closely with RNs to partner with them to better serve our patient population.
A recent situation in our inpatient unit evokes my desire to nominate Lisa for the DAISY award because of her proactive approach, interdisciplinary work, patient advocacy, and determination to ensure a positive patient and family experience. Her work exemplifies what patient—and family-centered care is meant to be.
This patient has a history of medical trauma and has a heightened emotional response to any medical interventions that involve needles. Lisa was given a handoff from the provider about potential support needs for this patient due to an upcoming order for a lab draw and, later, during their admission, an IV start and sedated MRI.
Lisa took the initiative to contact me to connect with the patient's mother and cultivate a coping plan. She did this promptly, giving me time in the day before the lab draw to intentionally talk with the mother and create a coping plan. I could then hand it off to the RNs, who would draw the labs and eventually place an IV later.
Because of Lisa's proactiveness, the appropriate plans were coordinated with multiple interdisciplinary team members. They resulted in the patient coping positively and complying with the lab draw, IV start, and getting down to the MRI area without escalating.
I observed her on the phone numerous times the day the patient was meant to go down to MRI, where she was coordinating with more interdisciplinary team members to ensure proper medications were ready promptly. Then, we coordinated that the MRI team was informed and ready before we brought the patient down so that the patient would not have to wait too long in an unfamiliar environment - which could cause her to resist and escalate. Because of Lisa's efforts made the transition from inpatient to MRI seamless, and the patient coped terrifically. Parents were verbally appreciative of the positive results as well.
Lisa was the catalyst for reframing these interventions for the patient and ultimately providing a medical experience where the patient verbalized feeling proud of themselves. Without Lisa, the amount of coordination and resources the family could receive would not have been possible. Lisa deeply deserves recognition as the phenomenal RN and teammate that she is.
A recent situation in our inpatient unit evokes my desire to nominate Lisa for the DAISY award because of her proactive approach, interdisciplinary work, patient advocacy, and determination to ensure a positive patient and family experience. Her work exemplifies what patient—and family-centered care is meant to be.
This patient has a history of medical trauma and has a heightened emotional response to any medical interventions that involve needles. Lisa was given a handoff from the provider about potential support needs for this patient due to an upcoming order for a lab draw and, later, during their admission, an IV start and sedated MRI.
Lisa took the initiative to contact me to connect with the patient's mother and cultivate a coping plan. She did this promptly, giving me time in the day before the lab draw to intentionally talk with the mother and create a coping plan. I could then hand it off to the RNs, who would draw the labs and eventually place an IV later.
Because of Lisa's proactiveness, the appropriate plans were coordinated with multiple interdisciplinary team members. They resulted in the patient coping positively and complying with the lab draw, IV start, and getting down to the MRI area without escalating.
I observed her on the phone numerous times the day the patient was meant to go down to MRI, where she was coordinating with more interdisciplinary team members to ensure proper medications were ready promptly. Then, we coordinated that the MRI team was informed and ready before we brought the patient down so that the patient would not have to wait too long in an unfamiliar environment - which could cause her to resist and escalate. Because of Lisa's efforts made the transition from inpatient to MRI seamless, and the patient coped terrifically. Parents were verbally appreciative of the positive results as well.
Lisa was the catalyst for reframing these interventions for the patient and ultimately providing a medical experience where the patient verbalized feeling proud of themselves. Without Lisa, the amount of coordination and resources the family could receive would not have been possible. Lisa deeply deserves recognition as the phenomenal RN and teammate that she is.