My mum was a patient on D58 for several weeks during the latter part of 2017. Mum and I made many friends during our time here. Mum had fractured her vertebra which required surgery and sadly she became deconditioned after her lengthy post-op recovery, complicated by several problems.
I hesitate to single out one person from such a great cohesive team, but I would like to recognise Lisa, Deputy Ward Manager. She is everything a nurse should be and a great team player. I watched her supporting, coaching and leading her team every day she was on duty. Lisa made it her business to know how every patient was doing. She never stopped and no matter how tired she might have been it never showed in her rapport with patients, staff, and relatives alike. Most importantly, I believe she genuinely cared for my mum and wanted so much for her to regain her independence and get back to her beloved home and grandchildren.
Lisa made it her business to really know Mum and the best way to encourage her. Rehabilitation was challenging for Mum; she had a fear of falling so great that even standing was difficult for her. Working with Mum required patience, empathy, perseverance, and kindness. Lisa has this in buckets. She knew and cared for all the patients in the ward. She went above and beyond to encourage Mum, trying so many different ways - thinking 'outside the box' to get Mum back on her feet and eating once more. When Mum made a small step forward (pardon the pun) Lisa was chuffed; when Mum took a step backward it impacted Lisa as if she was one of the family.
When Mum died shortly after Christmas, Lisa's genuine emotion confirmed to us that for Lisa being a nurse isn't just a job. Lisa made Mum feel safe and loved. For us, the family, knowing this means the world. Lisa, you are a fantastic role model for nursing and for NUH as an organisation. We will never be able to thank you enough. Please know that you are truly amazing!