Lisa is a research nurse in the General Internal Medicine Division at Henry Ford Hospital. She was nominated for her work in Women’s Health Services, which she recently transferred from.

Celebrating her 10-year anniversary with Henry Ford Health this year, Lisa was lauded for being a dedicated and caring RN with excellent communication skills who is always willing to go above and beyond for her patients. In one instance, shared by her nominator, Lisa’s patient was struggling with numerous health issues which led to feelings of anxiety and frustration, making the individual difficult to work with at times. Despite these challenges, Lisa remained calm, compassionate, professional, and dedicated to providing the best possible care, comfort, and support. She listened to the patient’s concerns with empathy and, using validation, was able to de-escalate tense situations, building trust and rapport with the patient over time. She further used her extensive knowledge of women’s health to educate the individual about her condition and what steps could be taken to manage her symptoms. Thanks to Lisa’s dedicated care, the patient was able to make progress in managing her health issues, improve her physical and emotional well-being, and move forward in her healing journey.