Loretta Walls is my manager. I am honored to have the opportunity to write this, and here is why. Loretta Walls is available and empowering. These are two of the best qualities a manager can have to ensure that their team members are doing everything they can in the community to make a difference in our patients' lives. Just last week, I was calling my patients to schedule them for the following day. I reached a patient who expressed he was having complications. I knew the patient wasn’t stable and needed medical attention immediately. It was after hours. I was on the phone and wasn’t sure how to handle the situation. I reached out to Loretta who guided me through the process to ensure that we did everything we could to help this patient. I was able to get the patient to call 911 and go to the Christiana Hospital emergency department. A few days later, I received a call from a family member of the patient stating that because of our diligence, his life was saved. WE saved him! The patient was placed in the ICU and is now recovering. I knew something had to be done, and Loretta gave me the tools! Being empowered and supported is the best gift, and we are able to positively impact the lives of many people because of this. I am so proud and so grateful that Loretta Walls is my manager!