December 2023
Lori
West
,
BSN, RN, IBCLC
Lactation, Mother Baby
Sentara Health - Sentara Leigh Hospital
Norfolk
,
VA
United States

 

 

 

Lori's ability to communicate complex information with clarity and empathy reassured me, fostering a sense of confidence and empowerment.
I am thrilled to share my exceptional patient experience with the lactation consultant who has profoundly impacted my breastfeeding journey. When I was struggling with the challenges of nursing my newborn, this compassionate and knowledgeable consultant went above and beyond to provide invaluable support. The lactation consultant exhibited remarkable patience and understanding in a moment of frustration and uncertainty. She took the time to thoroughly assess the situation, addressing not only the immediate concerns but also delving into the root causes of my breastfeeding difficulties. Her ability to communicate complex information with clarity and empathy reassured me, fostering a sense of confidence and empowerment. What sets this lactation consultant apart is her unwavering dedication to personalized care. Recognizing that every mother and baby duo is unique, she tailored her guidance to my specific needs, offering practical strategies and emotional encouragement. Her genuine commitment to fostering a positive breastfeeding experience was palpable, turning what initially seemed like an insurmountable challenge into a journey of growth and connection.

In addition to her technical expertise, the lactation consultant exhibited a profound sense of empathy and kindness. Her warm demeanor and non-judgmental approach created a safe space where I felt comfortable sharing my concerns and seeking guidance. This emotional support was instrumental in overcoming the emotional hurdles often associated with breastfeeding difficulties. In sum, the lactation consultant met and exceeded the criteria for The DAISY Award through her exceptional clinical skills, personalized approach, and heartfelt dedication to promoting a positive and successful breastfeeding experience. Her impact extends far beyond the technical aspects of lactation support; she has guided my journey into motherhood.

Note: This is Lori's 2nd DAISY Award!