Lorraine Diaz

Lorraine Diaz, RN

Kaiser Permanente Redwood City Medical Center
Redwood City, California
United States

I would like to nominate Lorraine Diaz for the DAISY Award, because I believe that she has demonstrated the true essence of what a Nurse should be. Besides her professionalism and pleasing personality, she would go out of her way to make sure that all the patient’ needs are met, from the time her shift starts until she goes home for the day. She treats her patients like her family, always making sure that they are comfortable, pain free, and safe. Her compassionate attitude is a testimony that whoever is under her care can expect a very successful recovery.

An example would be one patient who was just transferred from the PCU to the floor. This patient, since her stay in the PCU, had always been unable to help herself to meet her personal needs. When she was transferred to 5N, Lorraine, who was her Nurse at that time, noticed that her hair looked like it had not been washed for several days. She went out of her way to stop doing her work, asked the PCT to watch her other patients, gathered her supplies, and went inside the room to wash her face and shampoo her hair. The patient, who was very tearful at that time, had just realized that after what Lorraine did, she was able to get her DIGNITY back.