When I came into the ICU, I was alone and afraid. I needed to have a central line put in and I was very scared. Luella held my hand throughout the whole entire procedure and helped me get through it. Her kindness and warmth made the experience much less difficult.

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Luella was so amazing. I arrived at the emergency room straight from a doctor's appointment one afternoon. I was alone and scared. Normally I have a support person with me. I received a serious diagnosis and was sent to the intensive care unit. The ICU adds an extra layer of great to a hospital stay. Plus, I was alone as stated. I had to have a procedure done that really scared me. Instantly, my nurse Luella saw this and came to my side. Without stopping a bit, she picked up my hand and gently squeezed it. At that moment I felt safe.

The procedure was not a quick one, but she recognized that I needed her there without a single word exchanged. When I had more fear, she sensed it and gave me an extra hand squeeze or words of encouragement when appropriate. I was fortunate to receive care from Luella for more than one night. My stay was much easier and smoother after her kindness and support put me in a good mind frame. Luella is amazing.