It's not just a smiling face, rather the care that is shown to all patients no matter the rank. Providing the information and taking the time to explain anything to the patient resulting in confidence in their care. A true problem solver, LT Lerch works hard to provide solutions to patients, overall improving their quality of life. Under her care, I have received nothing but top-notch customer service and care and will actively seek to serve with LT Lerch in the Fleet Marine Force.