Prosch was nominated for the DAISY Award by a patient for going above and beyond patient care. The patient explained that Prosch had cared for her and her elderly and diabetic mother at the clinic. The daughter told Prosch her mother does not hear very well and Prosch understood and accommodated her mother while still treating her with respect:

"She was amazing with my mom. From the moment I got her inside [the clinic], Maddie spoke slowly and directly toward mom so she could hear her. She was very thorough in her evaluation questions, but was so kind. When she took mom’s vitals she explained each thing she was doing and handled my frail mother with such gentleness, it truly warmed my heart. She treated mom like she was her own grandmother.”

The nomination also described how even after the appointment Prosch went above and beyond to ensure the patient had what she needed. After the appointment medications were called into a pharmacy and there were difficulties surrounding picking up the medication. Prosch worked with the daughter and the pharmacy throughout the evening to ensure they received the medication needed in a timely manner:

"Maddie went above and beyond to have the physician call [the pharmacy] and talk with them. She knew it was vital to get mom started on that medication immediately. I just can’t thank this facility and Maddie enough for their personal care shown to my failing mother."