Madison Roam
September 2023
Madison
Roam
,
RN
Emergency Department
Anderson Hospital
Maryville
,
IL
United States

 

 

 

She was competent, efficient, caring, professional, and personable all at the same time.
Madison was the first person I encountered when the paramedics wheeled me into the Emergency Room. She was the nurse who helped me change into a hospital gown, somehow preserving my modesty in a room of 6 men. She was competent, efficient, caring, professional, and personable all at the same time. I came into the ER with chest pain during an evening when the department was swamped. A lot of my time was spent waiting for test results. Even though Madison had a lot of other patients that evening, she always checked on me to make sure that I didn't need anything, that I wasn't in pain, etc. It was a very long night. After about 7 hours, it was finally decided that I would be admitted, but no room/bed was available on the floor. Madison went in search of a hospital bed to be brought to the ER because I had spent over 8 hrs on a gurney, but none could be found. It finally calmed down for the Emergency room staff, and Madison could tell that I was getting anxious lying there. My family members had gone home, and I was uncomfortable on the gurney, so Madison spent time with me, doing vital signs and checking IV sites, all the while talking to me. After a while, we deduced that we are in fact almost neighbors. Madison is young and at the beginning of her nursing career, but she is showing the compassion and professionalism of a nurse who is much older with more nursing time behind her. She is truly an asset to Anderson Hospital and especially to the Emergency Department. I want to thank her for taking such excellent care of me on a crazy night in the ER.