Mallory Provost is an exceptional RN and an asset to RFGH. She exemplifies all that a nurse should be by standing up for patient-centered care on a daily basis. Examples of such care are as follows: 

Mallory cared for a patient who was having surgery and still breastfeeding her infant. The infant was at home with her husband. Mallory explained to the patient that she could pump her breastmilk while in the hospital for her baby, and the patient was very relieved to learn this. The day after surgery, Mallory was helping the patient in the PACU post-op visit with the patient and discovered that the patient had to dump her breastmilk after pumping because she was told “the hospital did not have a place to store her breastmilk.” Mallory contacted the patient's nurses on the med surge floor and confirmed that med surg did not have a refrigerator to store breastmilk for the patient. Mallory then contacted the Birth Center and discovered that the Birth Center could store inpatient pumped breastmilk for the patient until discharge. Mallory then sent an email to the nurse manager of med surg notifying her of this fact to ensure that all further patients would be able to store breastmilk while hospitalized. Mallory informed the patient, who was extremely grateful not to have to dispose of her breastmilk. 

Mallory discovered that an inpatient scheduled for surgery that day was not receiving their beta blocker medication as it was ordered PRN only. Upon researching the periop Beta Blocker protocol she realized that the protocol only continued the beta blocker post op If the patient was receiving daily. Due to the patient not receiving based on the beta blocker ordered prn – the patient did not receive a pre op dose. Mallory consulted with the pharmacy and the anesthesiologist regarding this inconsistency and the Beta Blocker protocol is being received to include pre op closing and beta blockers to not be ordered prn dose to not being addressed.

Mallory consistently strives to provide the very best of patient care and patient education. She is championing the discharge instruction process with Meditech to include dressing care as a required field to be completed by surgeons. This came about due to a staff member’s family having post-op issues with her surgical site and Mallory discovering that the patient's discharge instructions did not specify dressing or surgical site. Mallory was again in ensuring quality patient care and safety.