Even though Mancera Gracie is as busy as everyone else, she purposely finds time to do her job with a smile. It's awesome how a little kindness goes a long way. If I push the nurse's button, she's there within a few minutes with a smile, even if she is busy. She'll let you know that she'll be right back, and she is. Gracie goes out of her way to see that I am happy and puts patients first before herself. This is the last place I want to be, I'm in pain, frightened, and don't understand what's going on most of the time. Gracie treats me like a person and takes time to explain to me what tests are, what they are looking for, etc.
Gracie understands that my needs don't start or end with a code in front of them. It is Christmas and I'm stuck here alone with no visitors. Your faces are all that I see. It's nice to see a smile and to be told that everything will be ok. Gracie truly gets that. She will even pause and say a prayer with me or share a joke or a smile.
Sometimes going above and beyond doesn't take much but a simple, random act of kindness. I would like to thank Gracie for such excellent, skillful, loving, and kind care. She has made my worst holiday a little brighter. I hope this is the year when all of your dreams come true. Thank you again, Gracie. You're amazing.