... Marianne was assigned to care for a 51 year old female who was actively dying. This patient had a husband, mother, sisters and two teenage children. This patient was a nurse and a former employee. Marianne provided efficient care all the while being both compassionate and professional. She set boundaries yet was accessible to the family. She provided information in an honest forthright manner to the patient and family and addressed many issues and questions related to "end of life" care. She was an integral part of the care team in clarifying code status, moving the patient and family to accept a DNR, and preparing them for her death.

Marianne focused on the physical and emotional comfort of the patient. She focused on the emotional well being of the family. She did what was in her control for the patient and family to face her death with dignity. She met with the husband and with the teenagers. Later she met with patient's mother. She spoke clearly and in age appropriate terms for each family member. She guided the teenagers to say farewell and to spend time with their mother prior to death. She also provided supportive intervention and hugs to the family, in particular to patient's teenage daughter once the patient was pronounced dead. She exuded compassion and care with her every action.