Mark stopped by our room just as I was needing to see a calm, compassionate face, and he provided that. He never indicated he was "too busy" or in a hurry, but rather offered to get me coffee. He took the time to truly connect and gave me the time to get myself grounded- such a lovely act of compassion! He has a kind soul and although it only took him minutes, it was a lasting act of kindness! Thank him for me!