P – Passion made our mom feel cared for and special
E – Very gentle & patient
T – Encouraged us to ask questions, took her time to explain, confident – said we were a team
A – Very personable – shared about her family – made us feel very comfortable
L – Warm, smiles up into her eyes because she was wearing her mask; gentle but sure in her handling of our mom
S – She wasn’t afraid to be near my mom – didn’t treat her like she was “sick”