Mrs. Melanie Walsh embodies all characteristics of the iCARE model. She possesses a unique blend of empathy, expertise, and dedication that is held to a high standard. She utilizes exceptional critical thinking skills to improve the quality of life for her patients. Providing a patient-centered approach to educate and teach self-management of health for patients with neurological dysfunction and multiple co-morbidities. She is committed to improving access to care at CNVAMC. She spends endless hours searching for secure messenger and clinic grids for availability. This aids veterans in being seen earlier than available appointments will allow. It is clear that she directly and indirectly improves veterans' satisfaction. She has paved the way for a strong bridge to a solid relationship with other interdisciplinary teams. Her passionate advocacy is recognized and respected with high regard. Mrs. Walsh is a team player and a proactive self-starter. Nurse Walsh is highly regarded by providers, colleagues, and patients alike. She is a channel of open communication and knowledge that she freely shares with others. She is the recipient of many “thank you for caring” messages and praise. Ms. Walsh has proven to be an excellent leader among her peers. She is an excellent source of positive energy and a welcoming smile. She leads her clinical team with a “can do” approach to take care of the Veteran and do your best at each point of contact.

Mrs. Walsh is a supportive resource. She possesses sound judgment and an astute ability to effectively problem-solve in challenging situations. Her deep compassion for patients is evident in every interaction. She is able to foster trust in people and comfort in challenging moments. She is able to assess concerns appropriately by prioritizing patient care according to data and self-reports received. Her unwavering commitment to excellence makes her the perfect recipient for this award. Her impact on each Veteran’s life makes her a valued asset to CNVAMC. It is clear that Mrs. Walsh cares for her patients as if they were her most cherished loved ones.