Melissa Bill, BSN, RN

Melissa went above and beyond for me while we were admitted to USACW. I was transferred from Labor and Delivery to the 5th floor when I was approved to move, then shortly after, I was again transferred to the 3rd floor due to my type 1 diabetes. Melissa was my nurse and understood my disappointment about being transferred from the newly renovated rooms to the 3rd floor high-risk unit. I was diagnosed with diabetes at 8 years old, have 7 years of experience as an endocrine nurse, and am a pump trainer for the pump that I wear. Although I have type 1 diabetes, my A1c is within normal range and I have excellent control. Melissa was the best example of a patient advocate I have ever had. She went to her nurse manager and collaborated to make my recovery the best experience possible. I am so thankful that I had Melissa as my nurse for two consecutive days. She answered all the questions that I had and ensured that I had everything needed to help with my recovery. She made sure that I felt important and heard and acknowledged all of my concerns. Melissa is truly an asset to the USACW team, and I hope she knows the impact she made on me - not only as a patient, but also as a nurse. Thank you, Melissa, for an amazing experience. You made my husband, my entire family, and me so thankful that we were on the 3rd floor - simply for the reason that we had you as our nurse. We are so thankful.