A few days after my son was born, I went into the NICU for a feeding and to meet the nurse who would be caring for him through the night. To our amazing fortune, it was Melissa! From the very start, she gave us a very detailed rundown on the progress of his care and how he had been doing since we last saw him. She was the first nurse to refer to me as "mom" when asking me questions or talking with me. She asked me how breastfeeding was going and gave me space and time to try to get him latched before coming back to offer help. When she did come over to see how things were going, it never felt invasive or as if she was hovering - she was genuinely cheering us on. She was the only nurse during our stay who truly made us feel like parents and that we were a part of our son's care. After we finished his feeding and it was time to get him back in the warmer, we returned to our room and settled for the night. Shortly after, Melissa came in to let us know that he was still acting hungry and asked if I wanted to come try to feed him again. I was blown away by this because no one else had come to get me when he needed something. I doubt that she knows what that small act did for us, but I will never ever forget that feeling. It was like a light switch flipped, and I was a mom. His care team was finally coming to me to care for him, instead of just doing it without telling us. Throughout the night that she cared for him, she answered every single one of our questions with so much love and kindness. She was the only nurse who let us know what tests they would run throughout the night and then told us how those tests went. While his whole care team did an amazing job looking after him, Melissa was the only one to look after us in the process.