Melissa consistently shows compassion and patience to my husband. As a family, we totally appreciate the quality of care she provides to my husband. She is very thorough in providing information relating to my husband’s care and medications. She personifies and upholds everything in the VA Mission and Vision. She went above and beyond visiting my husband and getting involved with his care when my husband was confined at the ICU, DGMC. Melissa has strong communication skills that make it easy for us to effectively communicate our questions and concerns to my husband’s doctors and other staff. Melissa is compassionate, empathetic, caring, and trustworthy. She’ll make you feel comfortable talking about your feelings without worrying that she’ll share them with just anyone. She demonstrated her care and concern when my husband was confined to the ICU. She stepped in and got involved with the discussion on further care for my husband with other medical staff at DGMC.