Melissa is extremely compassionate, caring, and hardworking. She comes to work every day with a positive attitude and always hits the ground running. She goes above and beyond every single day to ensure that all patients are happy, well cared for, and have all the resources they need, whether it is medical or otherwise. It is not unusual for her to run errands to buy clothes for homeless patients, or assist in picking up medications from outpatient pharmacies for elderly patients with difficult transportation issues. She spends a significant amount of time at the bedside of challenging patients with complex medical issues and is always there to hold a hand or offer a warm blanket. She handles tough ethical situations with finesse, but she fights for patients when needed and will go to any length to advocate for patients not being treated well in outpatient facilities. She is the backbone of this ED and we could not live without her!