I was so nervous when I arrived, afraid of what the test results were; but when Melissa walked in and greeted us with a brilliant smile, I felt more at ease. She made me feel so comfortable, making sure I knew everything that she was doing to me. She even made sure my son, who's six-year-old, had an enjoyable day on the floor—he enjoyed his day in the children's play area. She is a true professional who lovers her job, I could tell it.