Michala was an amazing phlebotomist, trainer, and mentor, and now she’s an amazing nurse! Bridging the gap is a part of the MercyOne values of Justice, and whether she knows it or not, she has strengthened the relationship between the nursing staff and the laboratory. When she left the laboratory, it was a great loss for us and a huge gain for the ER, but we were fortunate enough to have had her values and standards instilled in us, and we continue to practice them each day!