Michelle is a consistent presence when she is on duty. She always has time for me and doesn’t seem in a hurry to move on to the next patient. She is pleasant and kind, caring and compassionate. She is able to get things done almost as soon as I ask. I had a problem that I asked her how to deal with, and she was able to resolve it quickly. I knew when I told her about something, she would handle it, and I wouldn’t have to worry or stress about it. This happened on several occasions. She brings a sense of confidence and professionalism to her job, and I feel confident when she is on duty.