I came in with a Crohn's flare. The doctor told me that unless my meds worked for the inflammation, I would need surgery and a colostomy. I was alone when I got the news and became very upset and anxious. I pulled my curtain to isolate myself. Michelle Gourlie noticed my curtain and anxiety and came to sit and talk with me. She was calming, comforting, and patient. She made me feel safe and cared for. She helped me to understand the doctor's point of view.