A patient's mother recognized Michelle for being "wonderful" to her and her son. The pediatric patient and his mother were in the Emergency Department for over 70 hours waiting for a placement at a Psychiatric facility. The mother stated that "Michelle made this difficult situation much easier on both myself and [my son]. Sitting in an Emergency Department for a couple of days is a very trying situation for a mom with an 11-year-old boy. But Michelle found him little activities to do to keep him busy and would step in to assist with [him] when she could tell I was at my wits ends. She always spoke to him in a kind loving manner, even when he was acting out and I could not control him. [He] responded to her in such a positive way and looked forward to seeing her. She made us both feel like we were at home rather than in a busy Emergency Department. She is such an amazing nurse and has such a warm heart. You can tell she loves her job!"