Michelle Mills has been working in MCHIM for the past 3 years. MCHIM program provides intensive case management for veterans with the diagnosis of chronic mental illness, frequent psych hospitalizations, high risk for suicide and veterans who desire to improve their quality of life.
Michelle's main goal is to keep veterans engaged in their treatment and keep a close eye for any warning signs of mental health decompensation, that would endanger their life.
Last week an MCHIM patient met with a social worker during a weekly visit, the veteran exhibited sign of depression but was not a danger to self. The social worker talked to Michelle who was scheduled to follow up with the veteran the next day to set up her pill box. Michelle tried calling the veteran several times to make arrangement for a visit. Michelle was not able to get a hold of the veteran by phone.
Michelle did not take the veteran not answering the phone lightly, she did not disregard this patient as one not wanting to engage in care. Michelle's feelings of concern for veteran safety went above and beyond. Michelle decided to call the local police and requested a welfare check.
The local police went to check on the veteran and found the home with all the lights turned off and the veteran was still not answering the door. The police decided to go inside the residence and the veteran was found nonresponsive. The veteran was quickly transported to a local hospital and was provided emergency medical treatment. Michelle's actions more than likely saved this veteran's life.
After the veteran was medically stabilized at a hospital in the community, Michelle coordinated her transfer back to the Phoenix VA Hospital where she was able to continue her treatment with no major disruption.
Michelle has shown true compassion and commitment to taking care of our veterans.