Michelle was nominated for her compassionate way of making the patient feel like she was the only person who mattered. Michelle took the time to listen to the patient's concerns and teach at the patient's level of understanding. The patient had an unexpected event; however, Michelle, remained calm and used her expert skills to improve the patient's outcomes. The family was impressed with the level of skill and calmness that Michelle was able to maintain. Throughout the visit, Michelle continued to express caring and compassionate care. She is also known to be this way with every patient who comes under her care.