The communication between Mila and our family was outstanding. She not only informed but also listened and even hand-held when needed. Questions were answered, requests met and body language comforted. When my mother could no longer eat, my father (age 87) was encouraged to maintain his stamina and enjoy what was on her tray. Even with the commotion of having my father, all 4 siblings, nine of her 12 grandchildren and several of her 13 small great-grandchildren (repeatedly) visiting my mother in her last days, did not unnerve Mila.
Her own personal satisfaction as an employee was evident in all she did. I cannot say enough about her exceptional professionalism and compassion that I have come to associate with WakeMed Hospital.