My client was admitted to the hospital due to disease process. They are highly confused and can be resistive. Natalia was the 1:1 when I arrived to visit. Her calm and compassionate ways visibly comforted my client. Natalia, with a gentle and kind approach, was committed to providing the care needed. Her understanding and patience are remarkable. My hope by writing this is that Natalia knows the gift she brings to those in her care. If it was my decision, I would pick her for anyone I care about. Thank you, Natalia! You are appreciated, and your integrity is noted.