My husband, R, has suffered from AML since last year and once reached remission, but relapsed, unfortunately, and we came back to 2 West through the Emergency Room.  There, we met Ms. Nataly.  From the first time we met her, she has been so kind and extremely supportive.  We had to go through a hard time during hospitalization, but because of her compassion and professional care, R recovered.  We appreciate her so much.

Advocacy:
R got anemia, penumonia, kidney infection, and fever, and he could not stand by himself alone and was in bad condition at the beginning of his hospitalization. When he was in the worst condition, she did not hesitate to give and offer us physical and emotional support.  She took great care of him and encouraged us constantly during his stay.  Even on the days when she was not in charge of R, she stopped by to ask how he was to cheer him up.

Commitment:
She is very compassionate and does everything in her power to make her patients feel comfortable.  When her patient mentioned his health condition and asked for extra medications, she immediately communicated with the doctors and enabled those right away!  Just by entering her room, she senses the patient's mood of the day and speaks quietly and appropriately.  When a patient is sleeping, she does not wake him up, but she does not mind coming back shortly later when he is awake to give him medication or do a vital check.  She must set a time diligently to come back and adjust or complete IV so that IV alarm does not bother a patient. She frequently came back before the IV alarm went on so that the patient could have peace of mind.  When she comes into the patient's room, she immediately senses what the patient wants and asks great questions.  I am sure she has a high EQ and a great ability to sense other's emotions. 

Respect:
Her nursing skills are excellent, and not only does she do her job well, but also, when new nurses were unable to adjust my husband's IV drips, she guided her juniors so patiently.

Excellence:
My husband had a poor appetite and could hardly eat his meals, so Nataly constantly asked what else he could eat and offered ice cream, yogurt, Jell-O and so on.  When my husband mentioned he could eat cream of wheat, she brought some from her own locker to offer him.  She is also very considerate to the family who accompanies the patient.  Since I was worried about Richard's condition, I spent a long time in the patient room.  On the first day of hospitalization, she provided me with a reclining chair that made me feel comfortable while in the room until the outpatient day.  

We appreciate her truly.  She is a great asset to the VA Hospital!