October 2022
Nicole D
Bates
,
BSN, RN, CMSRN
Nursing Excellence
Kootenai Health
Coeur d'Alene
,
ID
United States
Nicole gave me excellent advice on aftercare and never once made me feel ashamed of why I was a patient in the first place.
Nicole was one of many nurses that took care of me while I was a patient at Kootenai Health. I was a patient because I had attempted suicide with alcohol and pills. Nicole was extremely compassionate (as were the nurses that she oversees) and made me feel like I was a priority. She gave me excellent advice on aftercare and never once made me feel ashamed of why I was a patient in the first place. Her compassion and knowledge really made a difference for me, and I feel that she is someone I can count on even in the future with my mental health struggles. Overall, she is a very dedicated and knowledgeable RN, and Kootenai Health is very lucky to have her as an employee and leader among their staff.