Nicole listens to my concerns and addresses them with the care, compassion, and concern that made me feel comfortable and important to her! She repeated my concern and then explained to me how she was going to proceed and do her best to keep me calm, comfortable, and happy. Without writing a book about all of her great qualities that demonstrate those values, she does each with positive professionalism. She is happy, pleasant, and caring and obviously shows pride in what she does, which she does very well.