No one arrives as a patient in the emergency room on their best day. As an out-of-state resident, I arrived at Baystate via ambulance after falling ill at the Big E. It was a very scary experience. It was also a very emotional experience because my illness was connected to a miscarriage.

From the beginning, Nicole was warm, kind, accommodating, and sympathetic. She listened to me carefully and took my questions and concerns seriously. Nicole was courteous to the visitor in the room with me. During a procedure, where my family couldn’t be with me, Nicole stayed and held my hand. She didn’t have to do that, the fact that she did brought a great deal of comfort to me. She took care of me not only physically but also emotionally.

Nicole asked about my support system at home and readily offered to talk if I needed someone to listen. On a busy late Saturday night in the ED, she must have had many patients and tasks, but she took special care of me. I truly believe nurses are some of the most compassionate people, and Nicole is no exception.

Thank you Nicole York for the care and heart you put into your work. It was a light in a dark time for me.