Nieves Cruz
September 2025
Nieves
Cruz
,
BSN RN
Acute Care Unit 13
Cleveland Clinic Abu Dhabi
Abu Dhabi
United Arab Emirates

 

 

 

Rather than simply administering care by the book, this nurse took the time to sit with him, calmly reassure him, and explain everything in a way that helped ease his fears.
I want to sincerely thank this nurse for the exceptional care she provided to my father during his recent hospital stay. From the moment she took over his care, we noticed a remarkable difference—not just in the medical attention but in the compassion and attentiveness she showed.

One specific moment that stands out was during a particularly difficult evening when my father was disoriented and agitated due to his Parkinson’s medication being adjusted. Rather than simply administering care by the book, this nurse took the time to sit with him, calmly reassure him, and explain everything in a way that helped ease his fears. She even brought in a warm blanket, dimmed the lights, and talked to him gently until he fell asleep—something that brought tremendous peace to both him and our family.

She treated my father with dignity and respect at a time when he felt most vulnerable. Her professionalism, patience, and genuine kindness made a lasting impression on us. In a world where care can sometimes feel rushed or clinical, she reminded us that true healing also comes from the heart. We will always be grateful for the difference she made in those critical moments.

This is Nieves' 2nd DAISY Award!